MATEK80
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our policy

mateks cosmetics 

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order information 

Shipping Policy: PROCESSING TIMES FOR ALL ORDERS IS 7-10 BUSINESS DAYS!!! THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. SHIPPING TIME IS 2-5 DAYS DEPENDING ON YOUR CHOSEN PREFERENCE *PLEASE DO NOT SPAM US ABOUT WHERE YOUR ORDER IS AFTER A FEW DAYS OF PLACING A PURCHASE YOU WILL GET AN EMAIL REGARDING YOUR ORDER 

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damaged packages 

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incorrect address 

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refund or order cancel

If your order arrives damaged, you must contact us within 24 hours of delivery. Please include clear photos of:

  • The damaged product(s)

  • The shipping box

  • The shipping label

  • Any damaged packaging materials

Failure to report damage within 24 hours may result in your claim being denied. We reserve the right to request additional information before approving a replacement or other resolution.

Please ensure that your shipping address is correct before placing your order.

Matek is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Shipping costs are calculated at checkout based on your location.

If a package is returned to us due to an incorrect address, the customer is responsible for paying the reshipping fee before the order can be sent again.

We offer both domestic and international shipping.

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DISCLAIMER:

The products offered through this website, including natural hair oils and beauty products, are intended solely for cosmetic and personal care purposes.

Nothing contained on this website or in connection with our products is intended to diagnose, treat, cure, or prevent any disease, illness, or medical

condition. Our products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for the diagnosis, treatment, cure, or

prevention of any disease or medical condition. The information provided on this website is for general informational and educational purposes only and

does not constitute medical advice, diagnosis, or treatment. Individual results may vary. We make no representations or warranties regarding the specific

results or benefits that any individual may experience from the use of our products. Customers are solely responsible for reviewing product ingredients and

determining whether a product is suitable for their individual use. We strongly recommend performing a patch test before applying any product. Individuals

with sensitive skin, known allergies, or any medical condition should consult a qualified healthcare professional before using our products. Discontinue use

immediately if irritation, allergic reaction, or any other adverse reaction occurs. By purchasing or using our products, you acknowledge and agree that you

have read, understood, and accepted this Disclaimer and that you use our products at your own discretion and risk, in accordance with the product

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